Data guides
Help Scout: see how much data you have, then export it.
Pick a system to see two things: how to check how much data is in it, and how to export a copy. No form, no sign-in.
Help Scout
Support & customers
How to see how much data is in Help Scout
- Sign in to Help Scout as a user with reports access
- Open Reports → All Channels
- Set the date range as wide as possible
- Note the Total Conversations figure
Help Scout has no storage page; record total conversations (spam and deleted conversations are excluded) and the years covered.
Help Scout’s official instructions
How to get a copy of your Help Scout data
- Sign in with export permission
- Go to Reports and choose All Channels
- Set the date range
- Click the Export/Print icon → Export and choose CSV or XLSX
- Open the emailed download link while logged in
Users with the Reports: Export reporting data permission can open a report (All Channels, Email, Company or Happiness), click the Export/Print icon → Export, and choose CSV or XLSX. Help Scout emails a download link.
Report exports don't include the conversation text or still-open conversations; message content needs the Inbox API.
These instructions are written by DataFrenzy from each vendor’s public help pages. Menu names can vary by plan and change over time; the official link on each guide is the final word. Screenshots come from each vendor’s own help pages and videos or, where noted, from third-party tutorials credited under the image; dashed outlines are illustrations, not screenshots. Looking up a size or preparing an export never sends anything to DataFrenzy.